HELP WHEN YOU NEED IT
Ongoing Support involves getting intimate with all aspects of your IT, from the nuts and bolts to the effective use of tools.
Your users can’t effectively perform their primary functions and maintain their computers. If you don’t have your own IT staff, who do you call?
With every new update and upgrade, new features and functionality can change the way things are done. Calling, e-mailing or chatting with the helpdesk can get you back on track quickly, and you’ll probably learn something.
One point of contact makes it easier on the user and on you.
Five Nines offers a full range of services and support to your team. From capacity planning, product and service acquisition, implementation and training, we will help you set up and fine tune the tools your business needs.
Regular hardware maintenance can keep systems running at peak efficiency
Systems under warranty with readily available spares and replacement parts
to minimize downtime in the case of a failure
Proactive system monitoring can predict failure before it happens
Automated patch management alleviates the need for user-initiated updates and
keeps all software current and secure
Backups and offline storage ensure recovery should data corruption or loss occur
Documentation and record keeping help to get back into operation after a failure
Helpdesk offers support to users to resolve many of the minor issues that crop up
Ticketing system to record each matter, provide updates to the affected user and
see to it that nothing falls through the cracks